Refund & Exchange Policy
Sanskriti Fancy Dresses
This policy explains when refund or exchange is available and when it is not. Because Sanskriti Fancy Dresses handles sale items, rental items, bulk orders, event bookings, accessories, and customized requirements, all cases are not treated the same way.
1. Basic Rule
Refund and exchange eligibility depends on:
- order type
- item condition
- complaint timing
- whether the product was used
- whether the order was customized, altered, rented, or bulk-prepared
2. Sale Orders
2.1 Refund May Be Considered If
- a completely wrong product is delivered
- the item arrives with major damage
- the main product is missing from the package
- the order is cancelled before processing or dispatch, subject to the Cancellation Policy
2.2 Exchange May Be Considered If
- the size issue is reported before use
- the item remains unused and unaltered
- exchange stock is available
- the wrong item was supplied
2.3 Refund or Exchange Will Not Apply If
- the item has been worn in an event or performance
- the item has makeup marks, sweat marks, stains, or signs of use
- the item has been washed, cut, stitched, pinned badly, or altered
- the complaint is made late
- the issue is only a minor color or design variation
- the problem occurred after delivery due to use or mishandling
3. Size-Related Issues
Sizes are generally based on age group, standard sizing, or details provided by the customer. Minor fit variation does not automatically qualify for refund.
A size exchange may be considered only if:
- the issue is reported quickly
- the item is unused
- exchange stock is available
Shipping cost for exchange, where applicable, may be payable by the customer unless the error is clearly from our side.
4. Damaged or Incorrect Item on Arrival
If the item is delivered damaged or incorrect:
- report the issue within 24 hours of delivery
- share clear photos and order details
- do not use the item
Where verified, we may offer:
- replacement, or
- refund if replacement is not feasible
5. Rental Orders
5.1 Separate Rule for Rental
Rental charges are for temporary use, reservation, and event-based allocation. Return of a rental item does not mean refund.
5.2 No Refund After Preparation or Dispatch
No refund is applicable once a rental order is:
- prepared
- dispatched
- handed over
- picked up
5.3 Rental Complaint Handling
If there is a genuine issue with a rental item at handover, it must be reported immediately or within the stated complaint window, before actual use.
5.4 Damage, Late Return, Missing Items
These are handled under the Rental Terms & Conditions and may lead to additional charges.
6. Customized, Altered, or Made-to-Order Items
Items that are:
- customized
- specially prepared
- altered for size or requirement
- made specifically for the customer or group
are generally:
- non-refundable
- non-returnable
- non-exchangeable
once work has started.
7. Bulk Orders
Bulk orders are prepared according to:
- quantity shared
- size list shared
- accessories requirement
- event-date based planning
Minor variation across a multi-piece lot does not qualify for full rejection or full refund.
If there is a genuine issue, it must be reported immediately with proper details. Resolution may be offered through review, adjustment, or replacement where feasible.
8. Accessories and Partial Set Issues
If an accessory, prop, or supporting item is:
- missing
- different
- damaged
the matter will be reviewed based on what was actually included in the order.
A minor accessory issue alone does not automatically qualify for full refund of the entire order.
9. Complaint Reporting Process
To report an issue, the customer must share:
- order number
- customer name
- issue description
- clear photos or evidence
- message within the allowed reporting window
10. Complaint Window
Complaints relating to:
- wrong item
- major damage on arrival
- missing main item
must be raised within 24 hours of delivery or handover.
Late claims may not be accepted.
11. Refund Method and Timeline
If a refund is approved, it may be processed through:
- original payment method, or
- bank transfer, where necessary
Approved refunds are generally processed within 5 to 10 working days from final approval, subject to payment channel timelines.
12. Contact
Email: support@sanskritifancydresses.inPhone / WhatsApp: +91-93540 79741