Refund & Exchange Policy
At Sanskriti Fancy Dresses, we take great care in ensuring every product is clean, well-packed, and ready-to-wear. However, due to the nature of costume rental/sales and hygiene protocols, we follow a strict no refund policy. Please read the details below carefully before placing your order.
1. Exchange Policy (Applicable Only on Sale Products)
We accept exchanges only on select purchased items such as frocks, lehengas, sarees, and accessories (not on rented costumes), and only under the following conditions:
Validity:
- Exchange requests must be raised within 3 days of receiving the product.
- Exchanges are not applicable on costumes that are rented or used for any event.
Eligibility:
To be eligible for exchange:
- The item must be unused, unwashed, and undamaged
- It must be returned with original packaging and tags intact
- Items must not show any signs of wear, makeup, perfume, or alterations
How to Request an Exchange:
- Email us at support@sanskritifancydresses.in within 3 days of delivery with:
- Order ID
- Clear photos of the product in original condition
- Reason for exchange
- Our team will review your request and respond within 2–3 business days.
- Once approved, we will arrange reverse pickup or guide you to send the item to our warehouse. Cost of return shipping will be borne by the customer unless the item received was defective.
- After inspection of the returned item, we will issue store credit (valid for 3 months) or process an exchange dispatch as per your preference.
2. Refund Policy
- We do not offer refunds on any purchases or rentals.
- Rental bookings, once confirmed, cannot be cancelled or refunded under any circumstances.
- Refunds are not applicable in cases of:
- Delay due to courier or third-party services
- Incorrect measurements provided by the customer
- Change of mind after order placement
3. Store Credit Option
If your exchange is approved and the replacement product is unavailable, we will offer you a Store Credit equivalent to the product value. This credit can be used on your next purchase within 90 days.
4. Policy Updates
Sanskriti Fancy Dresses reserves the right to modify or update this Refund & Exchange Policy at any time. Please review this page periodically for changes. Any revisions will be effective from the date they are posted.
5. Contact Us
If you have any queries regarding your order, exchanges, or this policy, feel free to reach out:
- 📧 Email: support@sanskritifancydresses.in
- 📞 Phone/WhatsApp: +91 9205271296
- 🕒 Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM
By placing an order with Sanskriti Fancy Dresses, you agree to the terms outlined in this Refund & Exchange Policy.